Privacy Policy

DATA

Information we collect

We collect only what is necessary to respond to inquiries and coordinate export execution.

• Name, company, email, and WhatsApp/contact information
• RFQ details including origin, process, grade/screen, volume, Incoterms, and destination port
• Optional information you provide in messages (e.g., timeline, product links, compliance requests)

PURPOSE

How we use information

Information is used to provide a structured export response and support buyer coordination.

• Respond to inquiries, quotations, RFQs, and sample requests
• Coordinate export documentation and shipment planning as agreed
• Improve website operations and communication quality
• Prevent spam, abuse, and fraudulent activity

CONTROL

Sharing, retention, and security

We do not sell personal data. We share information only when required to operate and execute services.

• Sharing: We may share information with service providers supporting communication, hosting, analytics, and shipment coordination (as needed).
• Retention: We retain inquiry information for as long as needed to respond, maintain records, and support commercial follow-ups.
• Security: We apply reasonable safeguards to protect information; however, no internet transmission is 100% secure.

Note: export documentation requirements vary by destination and buyer compliance standards.

RIGHTS

Your choices

You may request access, correction, or deletion of the information you submitted (subject to legal and business record requirements).

• Request an update or correction to your submitted details
• Request deletion of your message history where feasible
• Opt out of non-essential communications

CONTACT

Privacy contact

For privacy-related questions or requests, contact our export desk:

Email: contact@optimamulti.com

For RFQs, please use the RFQ page or include destination + volume + Incoterms to speed up routing.